WJVO Privacy Policy – How We Protect Your Personal Data

Sections

1. Who We Are 2. Data We Collect 3. How We Collect It 4. Why We Use Your Data 5. Legal Basis 6. Who We Share Data With 7. Cookies 8. Data Retention 9. Security Measures 10. Your Rights 11. Children's Privacy 12. International Transfers 13. Policy Changes 14. Contact Us

Before you continue: This Privacy Policy applies to all personal data collected by WJVO through the wjvo.app platform, including account registration, deposits, betting activity, and any communications with support. By registering a WJVO account, you acknowledge and consent to the practices described here. If you have questions before registering, please contact support@wjvo.app.

1Who We Are and How to Reach Us

WJVO operates the online betting and gaming platform accessible at wjvo.app. For the purposes of this Privacy Policy, WJVO is the data controller – meaning WJVO is the entity that determines how and why your personal data is processed when you use the platform.

If you have any privacy-related questions, wish to exercise any of your data rights, or want to report a concern about how WJVO handles your personal information, you can reach the team at any time:

Email: support@wjvo.app
Live chat: Available from within your WJVO account when logged in
Response time: Privacy-related enquiries are prioritised and addressed within a reasonable timeframe

2What Personal Data WJVO Collects

WJVO collects personal data in several categories depending on how you interact with the platform. The table below summarises the main categories and specific data points involved.

Category	Data Collected	When Collected
Identity Data	Full legal name, date of birth, nationality, government ID details	Registration and KYC verification
Contact Data	Email address, Philippine mobile number, mailing address	Registration and account updates
Financial Data	Payment method details (e-wallet reference, bank account identifiers, card last four digits), transaction history	Deposits and withdrawals
Activity Data	Bets placed, games played, session durations, login timestamps	Ongoing platform use
Device & Technical Data	IP address, browser type, device identifier, operating system, referral URL	Each platform visit
Communications Data	Content of support messages, chat transcripts, email correspondence	When you contact WJVO support
Responsible Gaming Data	Self-set deposit limits, cool-off status, self-exclusion records	When you use responsible gaming tools

WJVO does not collect sensitive personal information such as racial or ethnic origin, political opinions, health data, or religious beliefs unless specifically required by applicable law or requested voluntarily in a particular context.

3How WJVO Collects Your Data

3.1 Directly from You

The majority of personal data WJVO holds is provided directly by you during account registration, identity verification, payment transactions, responsible gaming tool setup, or when you contact the support team. You are always in control of what information you submit to WJVO.

3.2 Automatically During Platform Use

When you visit and interact with wjvo.app, WJVO's systems automatically log certain technical data – including your IP address, browser details, device type, and browsing behaviour within the platform. This data is collected via cookies, server logs, and similar technologies. See Section 7 for more detail on cookies.

3.3 From Payment Providers

When you make a deposit or request a withdrawal, WJVO receives transaction confirmation data from the payment provider (for example, GCash, Maya, or your bank). WJVO does not store full payment instrument details such as complete card numbers or e-wallet PIN codes. Only identifiers necessary to match a transaction to your WJVO account are retained.

3.4 From Identity Verification Services

Where WJVO uses a third-party KYC service to verify your identity, that service may return a verification result and confidence score to WJVO. The underlying identity documents are processed by the verification service in accordance with their own privacy policy. WJVO retains the outcome of the verification rather than copies of document images where technically possible.

4Why WJVO Uses Your Personal Data

WJVO uses your personal data for specific, defined purposes only. The table below maps each purpose to the data categories used.

Account creation and management – to register your account, maintain it, and enable you to log in and use all platform features. Uses identity and contact data.
Payment processing – to process deposits, verify payment sources, settle withdrawals, and maintain transaction records. Uses financial and identity data.
Identity verification (KYC) – to confirm that you are who you say you are and that you meet the minimum age requirement of 18 years. Uses identity data and supporting documents.
Fraud prevention and security – to detect and prevent fraudulent activity, unauthorised account access, and money laundering. Uses activity, device, and financial data.
Responsible gaming compliance – to enforce deposit limits, cool-off periods, and self-exclusion requests, and to monitor for patterns that may indicate problem gambling. Uses activity and responsible gaming data.
Legal and regulatory compliance – to meet anti-money laundering obligations, respond to lawful data requests from regulatory authorities, and maintain required records. Uses identity and financial data.
Customer support – to investigate and respond to your queries, complaints, and feedback. Uses communications data and relevant account data.
Platform improvement – to analyse aggregated usage patterns and improve the WJVO user experience. Uses anonymised or pseudonymised activity and device data.
Direct communications – to notify you of changes to the platform, updates to these policies, or information about promotions you are eligible for. Uses contact data. You can opt out of marketing communications at any time.

5Legal Basis for Processing

WJVO processes your personal data on the following legal grounds:

Contract performance: Processing necessary to create and manage your WJVO account and to deliver the betting and gaming services you signed up for.
Legal obligation: Processing required to comply with applicable laws including anti-money laundering regulations, age verification requirements, and tax record-keeping obligations.
Legitimate interests: Processing for fraud detection, security monitoring, platform analytics, and general platform improvement, where these interests do not override your rights and freedoms.
Consent: Processing for optional marketing communications and certain cookie-based analytics, where WJVO has sought and obtained your specific consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6Who WJVO Shares Your Data With

WJVO does not sell your personal data. We share your data only in the following circumstances and only to the extent necessary for the stated purpose:

Payment service providers – GCash, Maya, GrabPay, Coins.ph, bank partners, and card processors receive transaction data necessary to complete your deposits and withdrawals. Each provider operates under its own privacy policy.
Identity verification providers – KYC service providers receive identifying information to complete age and identity checks. Providers are contractually bound to process this data only for verification purposes.
Platform infrastructure providers – Hosting, database, content delivery, and security service providers may have access to technical data as part of operating the WJVO platform. Access is governed by data processing agreements.
Regulatory and law enforcement authorities – WJVO will disclose personal data to competent authorities when legally required to do so. WJVO will notify you of such a disclosure where legally permissible.
Professional advisers – Legal, accounting, and auditing firms may have access to limited personal data where necessary to provide professional services to WJVO. These parties are bound by confidentiality obligations.

Important: WJVO does not share your personal data with third-party advertisers, data brokers, affiliate marketers, or any third party for commercial purposes unrelated to operating your WJVO account.

7Cookies and Similar Technologies

WJVO uses cookies and similar tracking technologies on the wjvo.app platform. Cookies are small text files stored on your device that help the platform function correctly, remember your preferences, and provide usage analytics to WJVO.

7.1 Types of Cookies WJVO Uses

Essential cookies: Required for the platform to function. These cannot be disabled without breaking core functionality such as login, session management, and the bet slip. These cookies do not require your consent as they are strictly necessary.
Functional cookies: Store your preferences such as display language, odds format, and selected product section so that WJVO can personalise your experience across sessions.
Analytics cookies: Collect aggregated data about how players navigate the platform. WJVO uses this to identify pages or features that are difficult to use and to prioritise improvements. Analytics data is pseudonymised where possible.
Session security cookies: Used to detect and prevent fraudulent access attempts, bot activity, and account takeover attempts. These are part of WJVO's security infrastructure.

7.2 Managing Cookies

You can manage or disable non-essential cookies through your browser settings or through the cookie preference controls available on the WJVO platform. Note that disabling certain functional cookies may affect your experience on the platform – for example, your preferences may not be saved between sessions.

8How Long WJVO Retains Your Data

WJVO retains personal data for as long as necessary for the purposes described in this Privacy Policy, subject to any longer retention periods required by applicable law. The following general principles apply:

Active account data is retained for the duration of the account relationship and for a reasonable period after account closure to handle any post-closure enquiries or disputes.
Transaction and financial records are retained for a minimum of five years following the transaction date to comply with anti-money laundering and tax record-keeping obligations under Philippine law.
KYC and identity verification records are retained for the period required by applicable regulatory standards, typically five years after the end of the account relationship.
Support communications are retained for three years following the closure of the relevant support interaction, after which they are archived or deleted.
Responsible gaming records including self-exclusion history are retained indefinitely to prevent re-registration by previously excluded players.

When personal data is no longer required, WJVO securely deletes or anonymises it so that it can no longer be associated with an identifiable individual.

9How WJVO Secures Your Data

WJVO implements technical and organisational security measures appropriate to the risk level of the data processed. These measures include:

Transport Layer Security (TLS) encryption for all data transmitted between your device and the WJVO platform
Encryption at rest for sensitive personal and financial data stored in WJVO's systems
Access control policies limiting personal data access to staff with a legitimate need
Regular security assessments of the platform infrastructure
Monitoring for unusual account access patterns and automated alerts for potential security incidents
Two-factor authentication options for player accounts to reduce risk of unauthorised access

No system is perfectly immune from all threats. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, WJVO will notify affected players without undue delay in accordance with applicable data protection law.

10Your Data Rights as a WJVO Player

Under the Philippine Data Privacy Act of 2012 (RA 10173) and its implementing rules, you have the following rights in relation to your personal data held by WJVO. These rights are substantive – WJVO will action them, not just acknowledge them.

Right to Access You can request a copy of the personal data WJVO holds about you. WJVO will provide this within a reasonable timeframe. Contact support@wjvo.app with the subject line "Data Access Request".
Right to Correction If any of your personal data held by WJVO is inaccurate or incomplete, you have the right to have it corrected. You can update some information directly through your account settings. For other corrections, contact support.
Right to Erasure You can request deletion of your personal data where WJVO no longer has a legal basis to retain it. Note that certain data must be retained for legal compliance purposes and cannot be deleted on request – WJVO will explain any such limitations when responding to a deletion request.
Right to Object You can object to WJVO processing your data on the basis of legitimate interests, or opt out of direct marketing communications at any time. Objections are reviewed on a case-by-case basis.
Right to Data Portability Where processing is based on consent or contract performance, you can request your personal data in a structured, commonly used, machine-readable format for transfer to another controller.
Right to Withdraw Consent Where WJVO processes your data based on your consent (such as for marketing communications), you can withdraw that consent at any time without penalty. Withdrawal does not affect processing that occurred before withdrawal.

How to exercise your rights: Email support@wjvo.app with your registered email address and a description of the right you wish to exercise. WJVO will acknowledge your request promptly and respond substantively within the timeframe required by applicable law. We do not charge a fee for standard data rights requests.

11Children's Privacy

WJVO is strictly an adult platform. The minimum age to register and use WJVO is 18 years. WJVO does not knowingly collect personal data from any person under the age of 18. Age verification is a mandatory part of the WJVO account registration and KYC process.

If WJVO becomes aware that personal data has been collected from a person under 18, the account will be suspended immediately, the data will be deleted, and any funds held in the account will be returned to the source payment method. If you are a parent or guardian and believe a minor has registered a WJVO account, please contact support@wjvo.app immediately.

12International Data Transfers

WJVO's primary platform infrastructure is designed to serve Filipino players. In certain cases, personal data may be processed by service providers located outside the Philippines – for example, cloud infrastructure providers or identity verification services with global operations.

When personal data is transferred internationally, WJVO ensures that appropriate safeguards are in place, such as contractual clauses requiring the recipient to handle your data to the same standard as required under Philippine data protection law. WJVO only works with international service providers that meet acceptable data security and privacy standards.

13Changes to This Privacy Policy

WJVO may update this Privacy Policy from time to time to reflect changes in the platform, applicable law, or WJVO's data practices. When material changes are made, WJVO will notify registered players via email or through a prominent notice on the platform before the revised policy takes effect.

The date at the top of this page shows when the current version was last revised. Continued use of the WJVO platform after notification of a policy update constitutes acceptance of the revised Privacy Policy. If you do not accept the revised policy, please contact support to request account closure.

14Contact WJVO on Privacy Matters

For any question, concern, or request related to this Privacy Policy or how WJVO handles your personal data, please get in touch:

Email: support@wjvo.app
Subject line for data requests: "Privacy – [type of request]" for faster routing
Live chat: Available inside the WJVO platform when logged in
Response commitment: WJVO will acknowledge privacy-related emails within two business days and provide a substantive response within the timeframe required by applicable law

You also have the right to file a complaint with the Philippine National Privacy Commission (NPC) if you believe that WJVO has not adequately addressed a concern about how your personal data is handled. WJVO encourages players to contact us directly first so we have the opportunity to resolve the issue.

Acknowledgement: By registering and using the WJVO platform, you confirm that you have read this Privacy Policy and understand how WJVO collects, uses, stores, and protects your personal data. If you have questions about any part of this policy, please reach out to the WJVO support team before proceeding.